FAQs

DIGITAL FAQS

Our Semi-Custom Collection offers a range of beautifully curated invitations. Our pre-made stationery is organically-designed and perfect for the couple with a unique, defined style that's also quick and affordable. We offer digital stationery templates you can even demo before buying! You can edit all text, change your text colors, and make it exactly the way you want it so you can be sure it's perfect for your special day!

How do our online templates work?

After you make your purchase you will immediately receive an email to the address associated with your Etsy account. Just click on the link, create an account, and start editing! You can change any text, choose your own custom colors and even move text and images around! Please be sure to check your spam or junk folder if you do not see your email within 5 minutes.

Which devices will allow me to edit the templates?

Currently our templates can be edited with a desktop computer or laptop only. Unfortunately they cannot be edited on a tablet or mobile device. Please be sure your browser is updated to the latest version as our template application uses some of the latest web technologies. 

Do I need to download a program to use the template(s)?

All you need is a web application which will allow you to fully edit your template(s) directly in your browser. No software needed to install or fonts to download. It's truly the easiest way to customize your stationery!

Can you edit or change the text?

Our Semi-Custom Collection is 100% editable. You can change, delete, resize, or add any text you like. You can choose your own text colors and reposition text anywhere on your template(s). You are able to change background colors and add a backside if desired and you may upload your own images! 

(If you don’t have access to the email you purchased with, go to http://templett.com/design and follow these prompts. Enter the email address from the order, continue, then click on "you don't have access to this email?". Please enter the Etsy order ID, this is found on the order receipt in your Etsy account. Once you are logged in, you will be able to update your email under settings.)

Is there anything that I cannot change on my stationery order?

Page size and orientation are NOT editable. Please be sure to look at our offerings before purchasing. If there is a design that you really like but it’s not the correct orientation, please contact us and for a small fee we can adjust this for you! 

How do I download my design? 

We highly recommend saving your templates often while you are working on them. When you are ready to save your changes, click the Save button in the top left section of the screen. You can download your design as a PNG, PDF or JPEG and print it as many times as you need!

I’ve purchased the wrong template by mistake, can I get a refund for it?

Due to the nature of buying online products, we cannot offer a refund for it. We have a strict no-refunds policy for all our digital products including templates and digital downloads. Please use the demo links to try out the template before purchasing. 

However, if you purchased the wrong size or design (i.e. you purchased a 15-table seating chart when you wanted a 9-table one) we are happy to swap the templates for you in Templett. Send us an email and we will change it for you.

Do my templates expire? And why are there download limits?

Your template account doesn't expire but your templates from Laura Bergman Design do expire after 6 months. The templates are also limited to ten (10) downloads per user. If you've made multiple changes and have run out of downloads, please contact us to reset your limits. While most of our customers are amazing and do the right thing, unfortunately we have to enforce these limits to reduce the risk of copyright infringement and unethical reselling of our designs.

I'm ready to download and get my design printed.  Which file type should I download as and what’s the difference between them?

We offer you three options when downloading your design: JPEG, PDF and PNG. To find out more about these, please click here

PDF - Recommended format for printing

Generally if you are planning on sending your design to print, either at home or a print shop/online printer, you will want to use PDF. Templett PDF's are vector files so the quality is very high and the text and other vector objects should remain perfectly sharp. 

JPEG - Print or sharing online

This option is for printing at a photo lab or print shop. In some cases you may be asked to supply a JPEG file instead of a PDF. Choose the 300dpi option if you are intending to send it to print. It can also be used for any digital purposes like uploading onto a website, sending in an email or Facebook event for example.

PNG - Sharing online only

PNG format is only meant for digital sharing on the web. The quality is 72 dpi and is not good to print.

*Please note that if you upload and add your own images or backgrounds, the color and quality may be different once printed. This is because printers require images to be in CMYK color mode and 300dpi resolution. This means if your image is not hi-res this will impact the output quality and may print out pixelated.

PRINTING FAQS
How does the process work?
When your order has been placed, you will receive an email requesting information for your order. This can include what text you want on the item, what images you would want included (if applicable) what kind of cardstock you would like us to print on, and what color ink you want the text to be printed with. 
When we receive the details of your order from you we will send you a digital proof of what your item will look like within 3 business days. We will not print any items until a customer has approved a proof. Please note, we allow up to 1x revision (i.e. one edit of your design after the initial proof has been sent to you). Additional revisions are charged at $15 per item per revision.
Once you have approved the design proof, it will be sent off for printing. You will receive a tracking number once your items are shipped.
Shipping
Free Shipping only applies to standard ground shipping in the contiguous United States. If you choose a faster shipping method, the customer is responsible for shipping costs. An additional charge will be applied to any shipments outside the contiguous United States and for all expedited shipping.  
How do I track my order?
Once your order has shipped, we will send you an email with a tracking number.